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Dunning Process Best Practices: Optimize Your Overdue Payments

by juliejohn015
Published: May 29, 2025 (3 days ago)
Category
Business
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Dunning Process Best Practices
Dunning is the well-defined process that involves customer communication to collect overdue payments or resolving payment transactions. In the face of modern subscription businesses, dunning involves a series of steps or initiatives to remind customers of their overdue payments. This is especially true in the case of failed payments. The idea of dunning not just revolves around recovering revenue from the customer base but also offers helpful solutions to manage payment discrepancies and reduce involuntary churn rate.

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