Advayan’s Salesforce L2 Support plays a vital importance to the function and good health of our clients’ Salesforce environments. As opposed to an L1 or frontline support tier that manages basic troubleshooting and ticket logging of requests, L2 works with deeper systems knowledge and more technical incidents (issues).The Advayan team of L2 specialists has a wealth of experience with Salesforce environments, from Salesforce admin, data management, custom development, and integration troubleshooting. The L2 team works directly with enterprise users to confirm user-reported problems or inefficiencies, provides updates regarding performance indicators or issues, and tracks known issues. There also many cases where they work to triage a situation to see if the solution is applicable to previous issues, or to gather resolution options (for example, debugging apex code, fixing workflows, providing resolution when integration errors arise, and fixing data processes that have failed).The L2 team is able to collaborate with Salesforce L3 developers and product teams to escalate issues that require a higher level of development expertise. All of this is complemented by our proactive monitoring service, trend analysis of ticket proclamations, and continuous documentation of our resolutions.By utilizing Advayan’s Salesforce L2 Support, organizations will benefit from quicker incident resolution times, reduced system downtime, improved user satisfaction, and an overall better experience with their Salesforce platform. Our goal is to help organizations get the most value out of their Salesforce platforms, while also ensuring their systems are operational, uninterrupted, and with high data integrity and security.